Last updated: 08/11/26
1. About these terms
1.1 These terms apply to all services provided by Venava Ltd, a company registered in (England and Wales) with company number 16643738, whose registered office is at 77 Walcot Avenue, Luton, LU20PP United Kingdom ("Venava", "we", "us").
1.2 You can contact us at hello@venava.ai.
1.3 These terms, together with your Order and our Data Processing Agreement, form the contract between you and us (the "Agreement"). If an Order conflicts with these terms, the Order wins for that Order only.
2. Business customers only
2.1 Our services are for businesses. By placing an Order you confirm that you are acting for the purposes of your trade, business or profession, and not as a consumer.
2.2 The person placing the Order confirms they have authority to bind the business they represent.
3. Orders
3.1 An "Order" is the proposal, statement of work or online checkout that sets out the services, deliverables, timings and fees agreed for a piece of work.
3.2 A contract is formed when we confirm your Order in writing (including by email) or when payment is taken through our checkout, whichever happens first.
3.3 We may decline an Order for any reason before it is confirmed.
4. Our services
4.1 We provide done-for-you marketing services, including multi-channel campaigns, account-based marketing programmes and event activations. The exact scope of each piece of work is set out in your Order.
4.2 We produce work using a combination of AI-assisted workflows and human review and refinement. We do this with reasonable skill and care.
4.3 We may use trusted subcontractors and third-party tools to deliver the services. We remain responsible for the services we provide.
4.4 Any timings in an Order are estimates unless the Order states they are fixed. Timings depend on you providing what we need on time (see clause 5).
5. What we need from you
5.1 You agree to:
- provide a clear brief, access to your website and the brand assets, information and approvals we reasonably need, on time;
- make sure everything you give us is accurate and that you have the right to let us use it (including logos, images, fonts, customer names and contact data);
- tell us about any legal, regulatory or industry rules that apply to your marketing, such as sector-specific advertising rules; and
- comply with the terms of any third-party platform you use to run the work we deliver (for example ad platforms, email tools or event venues).
5.2 If you do not do these things, we are not responsible for any resulting delay, and we may charge for extra time this causes, at the rates in your Order or as agreed with you in advance.
6. Approval
6.1 Nothing we produce for you is published, sent or run until you approve it.
6.2 You are responsible for checking approved work before it goes live, including the accuracy of any factual claims about your business, products and results. Once you approve a deliverable, it is accepted.
6.3 Your Order sets out how many rounds of revisions are included. Further revisions or changes in scope may be charged as agreed in advance.
7. Fees and payment
7.1 Fees are set out in your Order. All fees are exclusive of VAT, which we will add at the applicable rate.
7.2 Payments are processed by Stripe. Card and bank details are handled by Stripe, not stored by us.
7.3 For recurring plans, fees are charged in advance at the start of each billing period. A plan renews automatically until cancelled. You can cancel by giving 30 days' notice before the next billing date; cancellation takes effect at the end of the current billing period.
7.4 For project work, we will invoice as set out in your Order. Invoices are payable within 14 days of the invoice date.
7.5 If you pay late, we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and pause work until payment is received.
7.6 Fees already paid are non-refundable, except where these terms say otherwise or we agree in writing.
8. Third-party costs
8.1 Fees do not include third-party costs unless the Order says so. These include advertising spend, event venues, catering, printing, merchandise, shipping and paid data sources.
8.2 We will not commit you to a third-party cost without your prior approval. Where we buy goods or services on your behalf, you will reimburse us at cost plus any handling fee stated in the Order.
8.3 For physical items such as merchandise, risk passes to you on delivery to the address you give us. The supplier's own terms and timescales apply to those items.
9. Intellectual property
9.1 Your materials. You keep ownership of everything you give us. You grant us a licence to use it only to deliver the services.
9.2 Deliverables. Once you have paid in full for a deliverable, we assign to you any intellectual property rights we own in it.
9.3 Our materials. We keep ownership of our workflows, agents, prompts, templates, methods and know-how, and anything we create independently of your work. Where any of these form part of a deliverable, you receive a perpetual, non-exclusive licence to use them as part of that deliverable.
9.4 Third-party materials. Some deliverables may include third-party content such as stock images or fonts. These are licensed to you on the third party's terms, which we will make available on request.
9.5 AI-assisted content. Some deliverables are created with the help of AI tools. The extent to which copyright protects AI-assisted content is not settled in every country. We do not guarantee that a deliverable is unique or that it can be registered or enforced as your intellectual property.
9.6 Showing our work. We will only show your work or name you as a client, for example on our website, with your written permission.
10. Confidentiality
10.1 Each of us will keep the other's confidential information confidential and use it only for the purposes of the Agreement. This does not apply to information that is public through no fault of the receiving party, was already known to it, or must be disclosed by law.
10.2 This clause continues for three years after the Agreement ends.
11. Data protection
11.1 Where we process personal data on your behalf, our Data Processing Agreement applies and forms part of the Agreement.
11.2 Our Privacy Policy explains how we handle personal data for which we are the controller.
12. Our responsibilities and limits
12.1 We will provide the services with reasonable skill and care. Marketing outcomes such as leads, meetings, attendance or revenue depend on many factors outside our control, so we do not guarantee specific results.
12.2 Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.
12.3 Subject to clause 12.2, we are not liable for loss of profits, revenue, business, goodwill or data, or for any indirect or consequential loss.
12.4 Subject to clause 12.2, our total liability under or in connection with the Agreement in any 12-month period is limited to the fees you paid us in that period.
13. Ending the Agreement
13.1 Either of us may end the Agreement or any Order by written notice if the other:
- commits a material breach and does not fix it within 14 days of being asked to; or
- becomes insolvent, enters administration or liquidation, or stops trading.
13.2 If the Agreement or an Order ends, you will pay for work done and approved third-party costs incurred up to the end date. Clauses that by their nature should continue (including 7, 9, 10, 12 and 15) will continue.
14. Events beyond our control
Neither of us is liable for delay or failure caused by events beyond our reasonable control. If such an event lasts more than 30 days, either of us may end the affected Order by written notice.
15. General
15.1 Entire agreement. The Agreement is the whole agreement between us about its subject matter.
15.2 Changes. We may update these terms from time to time. Changes apply to Orders placed after the update. For recurring plans, we will give at least 30 days' notice of a material change before it applies.
15.3 Transfer. Neither of us may transfer the Agreement without the other's consent, except that we may transfer it to a successor of our business.
15.4 Third parties. No one else has any rights under the Agreement.
15.5 Severance. If any part of the Agreement is found unenforceable, the rest remains in force.
15.6 Notices. Notices must be in writing and sent by email to the address in the Order, or to hello@venava.ai for us.
15.7 Law. The Agreement is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.